Google Drive File Disappearance: In a recent wave of user distress, reports are flooding in on the Google Support forum, painting a troubling picture of files mysteriously disappearing from Google Drive. Google has acknowledged the issue, linking it to the Google Drive for Desktop application glitch. As users grapple with this disconcerting development, the tech giant has issued urgent cautionary measures. This brief explores the unfolding situation, the recommended safeguards, and the uncertainty surrounding a resolution timeline.

Google Drive File Disappearance – User Complaints Flood Google Support Forum

Numerous Google Drive users have raised concerns about missing files on the popular cloud storage platform. Reports on the Google Support forum indicate a significant number of users experiencing the disappearance of their documents, images, videos, and even WhatsApp chat backups.

Google Acknowledges the Issue

Google has officially acknowledged the problem, specifying that it seems to be affecting users of Google Drive for Desktop (v84.0.0.0 – 84.0.4.0). While the root cause remains unclear, the tech giant is actively working on resolving the issue.

Cautionary Measures from Google

In response to the ongoing problem, Google has issued guidelines for users, cautioning them about actions to avoid during this period. Users are strongly advised not to click the ‘Disconnect Account’ button on the desktop version of the app. Additionally, Google recommends refraining from deleting or moving the app data folder located under “%USERPROFILE%\AppData\Local\Google\DriveFS” on Windows and “~/Library/Application Support/Google/DriveFS” on macOS.

Safeguarding Data – Google’s Recommendations

For users with sufficient storage space on their devices, Google suggests making a copy of the app data folder. This precautionary step aims to safeguard important data in case of any further complications.

Uncertain Timeline for Resolution

As users anxiously await a solution, there is currently no clarity on when the issue of missing files will be completely resolved. Google is actively investigating the problem, and updates on the situation are expected as the investigation progresses.

Interface Update Amidst Challenges

Interestingly, Google recently rolled out an interface update for Google Drive on the web. The revamped ‘Home’ page, aligned with Google’s Material Design 3 guidelines, promises an enhanced user experience. However, the update coincides with the file disappearance issue, adding a layer of complexity to users’ interactions with the platform.